Refund policy

The Gentry Gift Co. Return & Refund Policy

1. Our Return Philosophy

At The Solutions Stop, we want you to be completely satisfied with your purchase. Whether you are shopping for a partner, father, or friend, we aim to make the gifting process as seamless as possible. If the gift isn’t quite right, we are here to help.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• Items are returned within 30 days of the delivery date.
• Items are in their original, unused condition with all tags and packaging intact.
• The item was not a "Final Sale" or "Custom/Personalized" product.

3. Non-Returnable Items

For hygiene and exclusivity reasons, we cannot accept returns on:

• Personalized/Engraved Goods: Any item tailored specifically for the recipient.
• Grooming Products: Opened oils, colognes, or skincare.
• Perishables: Food or drink items included in gift crates.

4. The Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed back to your original payment method within 5–7 business days.
• Gift Exchanges: If you are the gift recipient and would like to exchange an item, please contact us with the order number or the name of the original purchaser.

5. Return Shipping

• Defective Items: If the product arrived damaged, we will provide a prepaid shipping label.
• Standard Returns: For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

6. Contact Us

For any questions or to start a return, please reach out to our concierge team at:

• Email: TheSolutionsStop@gmail.com
• Website: www.TheSolutionsStop.Shop